Frequently Asked Questions
What services does Lifmex offer?
Lifmex provides comprehensive logistics and freight services, including air freight, sea freight, road transport, warehousing, and supply chain management solutions.
How can I get a quote for my shipment?
You can get a quote by visiting our website and filling out the quote request form with details about your shipment. Alternatively, you can contact our customer service team directly.
What are the operating hours of Lifmex?
Our operating hours are from 9:00 AM to 6:00 PM, Monday to Friday. We also offer 24/7 customer support for urgent inquiries.
What is the difference between LTL and FTL shipping?
Less-than-Truckload (LTL) shipping is used for smaller shipments that do not require a full truck, while Full-Truckload (FTL) shipping is for larger shipments that fill an entire truck.
How are shipping rates determined?
Shipping rates are determined based on several factors, including the type of freight, weight, dimensions, distance, and mode of transportation.
What documents are required for international shipping?
For international shipping, you typically need a commercial invoice, packing list, bill of lading, and any necessary customs documentation.
How can I track my shipment?
You can track your shipment using the tracking number provided at the time of booking. Enter the tracking number on our website’s tracking page to get real-time updates on your shipment’s status.
What should I do if my shipment is delayed?
If your shipment is delayed, please contact our customer service team for assistance. We will provide you with the latest updates and work to resolve any issues as quickly as possible.
How should I package my items for shipping?
Proper packaging is crucial to ensure the safety of your items during transit. Use sturdy boxes, adequate cushioning materials, and secure all items to prevent movement.
Do you offer temperature-controlled shipping?
Yes, we offer temperature-controlled shipping for perishable and sensitive goods.
How can I contact Lifmex customer support?
You can contact our customer support team via phone, email, or live chat on our website. Our team is available 24/7 to assist you with any inquiries or issues.
What should I do if I need to change my shipping details?
If you need to change your shipping details, please contact our customer service team as soon as possible. We will do our best to accommodate your request and make the necessary adjustments.